Customer Story · plumbing

How Bayshore Plumbing added $18,000/month in online bookings with FastFix

Marco Salazar spent fifteen years on the truck before taking over Bayshore Plumbing from his father. He wanted to keep the family name on every van in town — without working 70-hour weeks. See how he uses FastFix.

+$18K/m
Online bookings
3.2M
Annual revenue
−42%
Missed calls
Marco Salazar, Bayshore Plumbing

How their operation changed

Before FastFix
11%of inbound calls answered
$0in direct online bookings
2.4★Google rating

Phones ringing into a voicemail wall

Marco was losing 6 out of 10 after-hours calls. The voicemail box filled up by Tuesday every week.

No real website

A wordpress page from 2014 with the wrong phone number. Zero leads came through it.

With FastFix
96%of inbound calls answered
$18,000/min direct online bookings
4.9★Google rating

A 24/7 AI receptionist on every call

FastFix answers in two rings, qualifies the job, and books the slot straight into Marco's calendar.

A site that ranks and converts

Bayshore ranks top-3 for "emergency plumber" in three nearby cities and 38% of visitors book directly.

Why they switched to FastFix

Reputation

Every missed call is a one-star review waiting to happen. Marco needed coverage he could count on at 2am.

Lean crew

A four-truck shop can't afford a full-time office manager. The AI is the office manager.

Old website

The site looked like a competitor was actively trying to make him look bad. He needed something he was proud to text customers.

Family name on the line

"My dad's name is on the truck. I can't have voicemail answering for that name."

Marco Salazar
"I haven't missed a call in six months. My dad is in his eighties and he still asks me how the phones are doing. I tell him FastFix is doing them."
Marco Salazar — Bayshore Plumbing

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