Customer Story · HVAC · Oakland, CA

How Ease HVAC pushed booked jobs per tech up 58% without hiring

Jake Sullivan started Ease HVAC out of a single van four years ago in Oakland, CA. Today he's running six trucks across the East Bay, training for his first half-marathon, and growing faster than his old office process could keep up with. See how he uses FastFix.

+58%
Jobs per tech
$3.7M
Annual revenue
6
Trucks on the road
Jake Sullivan, Ease HVAC

How their operation changed

Before FastFix
4.1jobs per tech per day
22%dispatch idle time
90 minbetween calls

Dispatch held together by group text

Jake was routing trucks from his phone between gym sessions. Mistakes happened. Trucks crossed paths daily.

Slow scheduling

Calling each tech to confirm a slot took 10 minutes per job. Across 30 jobs that was the whole morning gone.

With FastFix
6.5jobs per tech per day
6%dispatch idle time
25 minbetween calls

Auto-dispatch by drive time + skill

FastFix routes the right tech to the right job and rebalances the day in real time.

One-tap confirmations

Techs see their next stop the moment dispatch hits send. No more "did you get that?" texts.

Why they switched to FastFix

Growth was outrunning the spreadsheet

Six trucks is the magic number where everything that worked at three trucks falls apart.

Time for himself

Jake had stopped going to the gym, stopped sleeping right. He needed his Saturdays back.

Better margins per truck

Adding a seventh truck wasn't the goal. Making the existing six print money was.

Pride in the operation

"I want my techs to feel like they work for a real company, not a guy with a phone."

Jake Sullivan
"I gained back 12 hours a week. I'm at the gym five mornings now. The business grew 40% in the same year. I don't know how to explain it other than FastFix actually did what they said."
Jake Sullivan — Ease HVAC

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