Customer Story · trenchless plumbing

How West Peak gets 63% of calls answered by AI — and the owner home for dinner

Camila Reyes runs West Peak Trenchless & Plumbing with her husband. She's also mom to two boys under ten. She wanted a business that didn't require her to choose between the two. See how she uses FastFix.

63%
Calls handled by AI
$4.3M
Annual revenue
6pm
Home for dinner every night
Camila Reyes, West Peak Trenchless & Plumbing

How their operation changed

Before FastFix
18%of calls answered before voicemail
$0after-hours bookings
7late dinners a week

Phone tied to the truck

Camila's husband was answering homeowner calls from inside crawl spaces. Not professional. Not sustainable.

Bedtime interrupted nightly

Calls would come in at 8:30pm right when she was reading to the boys. She picked up every time.

With FastFix
98%of calls answered
$14K/mafter-hours bookings
0late dinners last month

AI handles the routine, humans handle the rest

FastFix qualifies, schedules, and only escalates true emergencies. Camila gets a text — not a ringing phone.

Bedtime is bedtime

The boys get their mom back at 7. The business still books jobs until midnight.

Why they switched to FastFix

Two boys under ten

She started West Peak so her family could have flexibility. Instead the phone owned her.

Trenchless is high-ticket

A $12K sewer line is too important to send to voicemail. Every call had to be answered, somehow.

Husband on the tools

He couldn't scope a job and run the office at the same time. Something had to give.

Built like a real company

Camila wanted West Peak to feel like a 50-person operation. She didn't want to hire 50 people to get there.

Camila Reyes
"I started this company so I could be home for my boys. For two years it did the opposite. FastFix gave me my evenings back. I'm not exaggerating when I say it saved my family."
Camila Reyes — West Peak Trenchless & Plumbing

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